AI Chatbot is a technology that applies artificial intelligence, which is more helpful for automation. AI can assist in learning, understanding, and imitating human language, discourse awareness, etc. to perform specific tasks, being more flexible when replying.
AI Chatbot is slightly different from traditional Chatbot. Although both are in the form of replies, traditional ChatBot replies are based on keywords and highly require us to enter the exact keywords set by the system to get a correct reply. Otherwise, the system will not understand and execute your instructions
AI Chatbot contains different technology:
Allowing machines to understand what we say in natural language
Extract context and meaning from unstructured user input and respond accordingly
Understand text informativeness and analyze categories, such as “apple”, which can analyze the category of fruit
The ability to estimate user intent from user phrasing
Analyzing the responses of human agents, the system is taught how to better respond to the user, which helps improve intent recognition
AI Chatbot
AI ChatBot can answer customer questions on behalf of companies, saving manpower to answer repetitive questions
Customers can get answers anytime, anywhere, and can improve customer experience.
The data is conducive to industry analysis
